Terms & Conditions
Terms & Conditions
Company name: Sneakercopeu
Registered address: Markendaalseweg 75, 4811KB Breda, Netherlands
Chamber of Commerce (KVK): 91521130
VAT: NL004926052B37 (margin scheme applies)
1. General
These Terms & Conditions apply to all offers and sales made through our webshop. We sell authentic sneakers and limited edition footwear. All purchases are subject to Dutch consumer law unless stated otherwise.
2. Discord Purchase Policy
We only buy sneakers via our official Discord server. All negotiations and agreements for sneaker purchases take place exclusively in our Discord community: Join Sneakercopeu Discord.
3. Pricing & VAT
We operate under the Dutch margin scheme (margeregeling). This means VAT is calculated on our profit margin and is not shown separately on invoices. All listed prices include applicable taxes under this scheme.
4. Product Information
We strive to provide accurate product descriptions and imagery. Colors and details may vary slightly due to lighting or display differences.
5. Order Confirmation
After placing your order, you will receive a confirmation email. Product availability is not guaranteed until shipment. We may cancel orders if items are no longer in stock.
6. Shipping
Orders are shipped within 1–2 business days. Delivery to NL and BE usually takes 2–6 business days. Tracking details are sent by email once your order has been dispatched.
7. Returns & Right of Withdrawal
You have the right to return your order within 14 days after delivery. Products must be returned unused, in their original packaging. Return shipping costs are the buyer's responsibility.
We recommend tracked shipping. Items lost during return transit are not our responsibility. Contact us before returning any item.
8. Refunds
Refunds are issued within 14 days of receiving the return, via the original payment method. Products must be returned in original condition to qualify for a full refund.
9. Warranty
All sneakers are guaranteed 100% authentic and unworn unless otherwise stated. Issues must be reported within 14 days. We are not liable for wear, misuse, or third-party repairs.
10. Complaints
If you have any complaints, please contact us via our contact page. We aim to respond within 14 days. If no resolution is reached, disputes can be submitted via the EU ODR platform: https://ec.europa.eu/odr.
11. Governing Law
These Terms & Conditions are governed by Dutch law. All disputes shall be handled by a court in the Netherlands. The Vienna Convention (CISG) does not apply.